Frequently Asked Questions

Can't find what you're looking for? Email us at hello@kivorakitchen.com and we'll reply within 24 hours.

Orders & Shipping

Where do you ship?
We currently ship to addresses within the United States only. We do not ship internationally at this time.

How much does shipping cost?
Standard shipping is free on all orders of $70 or more. Orders under $70 ship for a flat $3.95. Your shipping cost is always shown at checkout before you pay.

How long will my order take to arrive?
Orders are processed within 1-3 business days. Once shipped, most orders arrive within 3-8 business days, so please allow about 4-11 business days in total from the date of your order.

How can I track my order?
When your order ships, you'll receive a shipping confirmation email with your tracking number. Tracking may take 24-48 hours to update after your label is created. You can also check your order status by signing in to your account. See How To Track My Order for details.

Why did my order arrive in more than one package?
Items in the same order may ship separately and arrive on different days. There is never an extra charge for this.

What happens if an item I ordered is out of stock?
Occasionally an item may sell out after your order is placed. If this happens, we'll email you within 24-48 hours. You can choose a full refund to your original payment method or, when available, a similar alternative item. See our Refund Policy for details.

Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us as soon as possible at hello@kivorakitchen.com with your order number and we'll update or cancel it free of charge. Once an order has shipped, it can't be canceled, but you can return it under our Refund Policy.

My tracking hasn't updated, or my package says delivered but I didn't get it. What should I do?
If your tracking hasn't updated for 7 business days, or your package shows as delivered but you haven't received it, please contact us. We'll work with the carrier to locate it, and if it's confirmed lost, we'll send a replacement or issue a full refund.

I entered the wrong shipping address. Can you fix it?
Email us right away with your order number and the correct address. We can update it as long as your order hasn't shipped yet.

Returns & Refunds

What is your return policy?
You can request a return within 30 days of receiving your item. Items must be unused, in the same condition you received them, and in their original packaging. Custom or personalized items, gift cards, and final-sale items can't be returned. Read our full Refund Policy.

How do I start a return?
Email hello@kivorakitchen.com with your order number and the item(s) you'd like to return. Once your return is approved, we'll email you a return shipping label, the return address, and step-by-step instructions. Please don't send items back without contacting us first.

What if my item arrives damaged, defective, or incorrect?
We're sorry! Email us with your order number and a photo of the issue, and we'll make it right with a replacement or a full refund at no extra cost to you.

When will I receive my refund?
Once we've received and inspected your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it.

Can I exchange an item?
The fastest way is to return the item you have and, once the return is approved, place a new order for the item you'd like.

Products & Payment

Will the product look exactly like the photos?
We do our best to show every product accurately. Colors may look slightly different depending on your screen settings. Please check the product description for sizes and materials before ordering.

What payment methods do you accept?
We accept all major credit and debit cards, plus the other secure payment options shown at checkout.

Is my payment information secure?
Yes. Our checkout is powered by Shopify and protected with industry-standard encryption. We never see or store your full card details.

Contact

How can I reach you?
Email us at hello@kivorakitchen.com or call (307) 269-8790. We reply to all emails within 24 hours. Kivora Kitchen is operated by COSTVI LLC.